Last updated on Nov 19, 2025

The Website/App Owner, including subsidiaries and affiliates (“Website/App” or “Website/App Owner” or “we” or “us” or “our”) provides the information contained on the website/app or any of the pages comprising the website/app (“website/app”) to visitors (“visitors”) (cumulatively referred to as “you” or “your” hereinafter) subject to the terms and conditions set out in these website/app terms and conditions, the privacy policy and any other relevant terms and conditions, policies and notices which may be applicable to a specific section or module of the website/app.

Welcome to our website/app. If you continue to browse and use this website/app you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern NPrep's relationship with you in relation to this website/app.

The term 'NPrep' or 'us' or 'we' refers to the owner of the website/app whose registered/operational office is B76, zone 1, Vyaphar Vihar, Bilaspur, Chhattisgarh, India. PIN - 495001 Bilaspur CGH CHATTISGARH 495001. The term 'you' refers to the user or viewer of our website/app.

The use of this website/app is subject to the following terms of use:

The content of the pages of this website/app is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website/app for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website/app is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website/app meet your specific requirements.

You allow us to use all the data you provide to us that includes but is not limited to phone number, picture, name, location, your rank in various competitive exams for testimonial purposes.

Additionally, with your explicit permission, we may collect and use your device’s location data (approximate or precise, as permitted by you) solely to enable location-based features such as discovering nearby nursing colleges, institutions, or related educational services. Location data is used only for functional purposes within the app and is not shared with third parties for advertising or marketing without your explicit consent. You may enable or disable location access at any time through your device settings.

This website/app contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

This website/app may contain copyrighted material including but not limited to pictures and questions that might have been used by students who have helped in development of the content for educational purposes. Any person or company who has proof of copyright can inform us at support@nprep.in and the content shall be removed on confirmation of authenticity of the copyright.

All trademarks reproduced in this website/app which are not the property of, or licensed to, the operator are acknowledged on the website/app.

Unauthorized use of this website/app may give rise to a claim for damages and/or be a criminal offense.

From time to time this website/app may also include links to other websites/apps. These links are provided for your convenience to provide further information.

You may not create a link to this website/app from another website/app or document without NPrep’s prior written consent.

Your use of this website/app and any dispute arising out of such use of the website/app is subject to the laws of India or other regulatory authority.

We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.

CANCELLATION & REFUND POLICY - ONLINE SUBSCRIPTIONS

No cancellations & Refunds are entertained.

Discretionary Exceptions :

Scope: The Company may, at its sole discretion, grant exceptions to these subscription and digital content cancellation/refund terms in exceptional circumstances where strict application would be unreasonable.

Non‑exhaustive factors: verified serious illness/injury or bereavement; government restrictions; documented fraud/identity theft or unauthorized/minor purchases; duplicate or erroneous transactions; material service outages or access failures attributable to the Company.

How to request: Contact Support at support@nprep.in within 7 days of the charge, renewal, or affected session. Provide a brief explanation and any requested documentation. Failure to provide reasonable evidence may result in denial.

Form of relief: Depending on circumstances and extent of use, the Company may offer a pro‑rated refund for the unused portion of the current billing period, an account credit, a pause or extension of access, or a fee waiver. Monetary relief will not exceed amounts actually paid for the affected subscription period, unless required by law.

Non‑precedent and compliance: Decisions are final, made case by case, and do not waive the policy or create a binding precedent. Nothing limits non‑waivable statutory rights (e.g., applicable cooling‑off or digital content rules). If you purchased through an app store or reseller, their terms may apply.

SHIPPING AND DELIVERY – PHYSICAL BOOKS AND NOTES

Scope: In addition to our digital subscription services, we may offer printed books and notes (“Physical Products”) for purchase via the app/website.

Serviceable locations: We currently ship within India, to pincodes serviceable by our courier partners. We may decline or cancel orders for addresses we cannot service.

Order processing: Orders are typically processed within 1–3 business days after successful payment. Processing and dispatch may be delayed during peak periods, holidays, or due to stock constraints.

Estimated delivery timelines: Metro areas: 3–7 business days from dispatch; Non‑metro/remote: 5–10 business days from dispatch. Timelines are indicative and subject to courier operations, local restrictions, weather, and other factors beyond our control.

Shipping charges and taxes: Shipping/handling fees and applicable taxes are shown at checkout and are non‑refundable once the order is dispatched.

Tracking and updates: Tracking details (where available) will be shared via the app, email, or SMS. Please monitor the tracking link for delivery attempts and contact the courier for appointment/reschedule options where offered.

Delivery attempts and RTO: Couriers generally attempt delivery 1–3 times. If delivery fails (e.g., incorrect address, recipient unavailable, phone switched off) the shipment may be returned to origin (RTO). We can arrange one re‑shipment within 15 days of RTO upon payment of additional shipping/handling charges. If you do not opt for re‑shipment within this window, the order may be treated as abandoned without refund of shipping/handling fees.

Address accuracy and changes: You are responsible for providing a complete, accurate delivery address and contact number. Address changes are possible only before dispatch; once dispatched, changes may not be accommodated.

Authority to leave and acceptance: If you authorize the courier to leave the package at your address without a signature (or building security accepts on your behalf), delivery will be deemed complete at that time.

Title and risk: Title and risk in the Physical Products pass to you upon delivery at the address provided or upon handover to your authorized representative/agent/security, as recorded by the courier’s proof of delivery.

Inspection on delivery: Please inspect the parcel at delivery. If the outer packaging is severely damaged or tampered, you may refuse delivery and immediately notify us at support@nprep.in with photos within 24 hours so we can raise it with the courier. Acceptance of delivery will be deemed acknowledgement of receipt in good condition, except for latent defects not reasonably discoverable on delivery.

Force majeure: We are not liable for delays or failures in delivery caused by events beyond our reasonable control (including but not limited to courier constraints, strikes, lockdowns, weather, or governmental actions).

RETURNS, REPLACEMENTS, AND CANCELLATIONS – PHYSICAL BOOKS AND NOTES

No returns or replacements: All sales of Physical Products are final. We do not accept returns, exchanges, or replacements for any reason, including but not limited to buyer’s remorse, incorrect product ordered, delivery delays by courier, or dissatisfaction with content/format.

No cancellations after order placement: Orders for Physical Products cannot be cancelled once placed. If an item becomes unavailable before dispatch, we may cancel the order (in whole or part) and process a refund for the unavailable item(s) to the original payment method within a reasonable timeframe, as required by law.

Transit damage, loss, or misdelivery: If your shipment is lost, misdelivered, or arrives with significant transit damage, notify us within 48 hours of the last tracking update or delivery attempt at support@nprep.in with your order ID, tracking number, and photos where applicable. We will initiate a courier investigation. Our liability, if any, is limited to the amount recoverable from the courier under its policies. Any remedy (including re‑shipment or credit) is at our sole discretion and does not constitute a waiver of this no‑return/no‑replacement policy.

Cosmetic wear: Minor scuffs, dents, or bends to packaging or edges that do not materially affect the usability of the product do not qualify for any remedy.

Statutory rights: Nothing in this policy limits non‑waivable statutory rights under applicable law. Where required by law, we will comply with any mandatory remedies.

DIGITAL VS PHYSICAL FULFILMENT

Digital subscriptions: Access to digital content starts immediately upon successful payment for the chosen validity period; no shipment is required.

Physical products: Physical Products follow the shipping and delivery terms above and are distinct from digital subscription access.

Support: For any order or delivery queries, contact support@nprep.in with your order ID and details